Are you planning a stay at our hotel and have questions? Our FAQs provide a clear overview of all the important information about services, arrival and contact details, cuisine, wellness offerings, and our rooms and suites. This way, you'll be well prepared – from booking to departure.
The following credit cards are accepted in our hotel: American Express, Master Card and Visa as well as all EC cash cards.
If you are traveling without a car and would still like to explore our beautiful island independently of public transport, our team at reception will be happy to put you in touch with a car rental company. We are also happy to help you with bicycle rental. Simply get in touch with us at reception and we will organize your bike from Deutschmann bike rental. Please let us know in the morning for the selected day.
Our hotel has its own underground parking garage. Parking in the garage and on the hotel forecourt is subject to a charge of € 23 per day and vehicle. For safety reasons, the marked fire department access routes must be kept clear at all times.
You have the option of charging your electric vehicle in our underground garage. Reception will be happy to provide you with information and instructions on how to use it.
We offer loving childcare in our children’s and youth club, located directly within the Arkona Strandhotel. The club is open for our young guests during the Christmas and New Year holidays, and then again from Easter 2026 onwards. By the way: If you require an additional baby cot, please feel free to contact our reception desk.
Pets are welcome in our hotel. However, we ask for your understanding that pets are not allowed in our Ruiani restaurant, the fireplace room or in our wellness areas for reasons of hygiene. We ask you to keep your four-legged friends on a lead throughout the hotel. Please also note the dog regulations of the district of Rügen. The tourist tax for your dog will be charged at € 2 per dog per day.
If you would like to see a doctor during your vacation, we will be happy to help you. Please ask our staff at the reception desk. You can also ask here if you would like to know where the nearest pharmacy is located.
Our guests can play free of charge on the 18-hole golf course at Schloss Karnitz. It is located about 26 km from our hotel and offers a beautiful setting for golf enthusiasts. The complimentary golf offer will be available again from March/April 2026. For more information and to book this offer, please contact our reception.
Our hotel has a divisible function room with daylight. We would be happy to organize your anniversary, your meeting or your next conference. If you are interested, please contact our staff at reception.
Coming from Berlin:
Coming from Hamburg/Lübeck:
Take the A 20 highway in the direction of Rostock and continue to the Stralsund exit. Follow the B 96 in the direction of Stralsund and follow the signs to the island of Rügen.
Recommended arrival route Stralsund - Ostseebad Binz:
In Stralsund, the B 96 leads over the new Rügen Bridge onto the island. Follow the B 96 towards Bergen and after approx. 20 km take the B 196 (right before Bergen) towards Sellin/Göhren. After passing the village of Bergen, you will reach the Karow junction after 5 km (do not turn left here towards Binz, but continue straight on towards Ostseebad Göhren). In the village of Serams, turn left towards Binz. Follow the avenue road and pass the Granitz hunting lodge on your right. After crossing the railroad crossing, turn right into the street “Am Klünderberg”. Please drive over the hill and then turn right into Putbuser Str. After approx. 100 m you will see the Grand Hotel Binz on your right.
“Travel in peace and relaxation to a wonderful vacation.”
Take the long-distance Deutsche Bahn trains directly to Binz without changing trains from Berlin, Hamburg, Hanover, Cologne, Frankfurt (M) and Munich.
There are good ICE and Intercity connections from all over Germany to Binz, often without changing trains.
On request, we will be happy to pick you up from Binz station free of charge and bring you back there punctually on departure.
Please let us know your arrival and departure time in good time.
We look forward to seeing you!
Inter City connections directly to Binz from:
Intercity Express (ICE) connections from:
BER Airport is located approx. 300 km from the island of Rügen.
Hamburg-Fuhlsbüttel International Airport is approx. 310 km away.
Links:
We look forward to seeing you!
Our restaurant in Binz offers a varied breakfast buffet daily from 7:00 a.m. till 11:30 a.m. For dinner we welcome you Sunday to Thursday from 6:00 p.m. till 9:00 p.m. On Fridays, Saturdays and public holidays, the Restaurant Ruiani is open from 6:00 p.m. till 9:00 p.m.
Yes, external guests are also welcome at any time!
A delicious, hearty breakfast is not only important for a good start to the day, but is also part of a successful vacation. We offer you a varied breakfast buffet in our Ruiani restaurant from 7:00 a.m. till 11:30 a.m.
Our restaurant offers a good selection of vegetarian dishes at the breakfast buffet and you will always find at least one vegetarian dish on the evening menu. We can also prepare vegan dishes on request. We only offer Ayurvedic dishes in conjunction with ayurvedic cures.
Yes, you are welcome to enjoy your breakfast in your room as well. A fee of €7.50 is charged for this service.
No, unfortunately this is not possible due to the open dishes. We will be happy to set up a separate table for your meals in our hotel lobby on request. If you have any questions, please contact our reception staff.
Yes, if you opt for a fasting cure without solid food, we will provide you with vegetable broth, water and juices. If you choose the alkaline fasting option, we will prepare healthy and delicious meals such as salads, fruit, berries, nuts and vegetables for you.
No, the pool and sauna area is reserved exclusively for our hotel guests.
The pool area (excluding the saunas) is open daily from 7:00 AM to 8:00 PM for you.
The pool area is located in the basement and is easily accessible by elevator. Unfortunately, the pool does not have barrier-free access.
For safety reasons, children under the age of 12 are only admitted to the wellness area when accompanied by their parents.
Due to the risk of slipping, we ask you to wear bathing shoes in the pool area.
Our pool has a water temperature of around 28 degrees Celsius.
Yes, the sauna area is textile-free. There are several reasons why a sauna room must be entered without textiles. The most important point is probably hygiene. Swimwear is usually made of synthetic material, the fibers of which can emit harmful substances in the heat of the sauna. In addition, a lot of sweat collects in swimming trunks, bikinis and the like, which is washed away by the water when you go swimming in the leisure pool afterwards - an unpleasant thought for everyone involved.
In addition, the clothing prevents the sweat from evaporating from the skin and therefore prevents the body from cooling down. This not only prevents the desired effect of the sauna session, it is also unfavorable from a health point of view.
In addition to our swimming pool, you can also work out in our in-house fitness room. This is equipped with high-quality PrecorUSA™ equipment and is located in the basement of our Binz hotel with pool between houses three and four. For explanations and exercises, please contact our staff in the spa area.
You can use your room until 11:00 a.m. on the day of departure. If you wish, you can receive your hotel bill the evening before.
No, our hotel only has a few rooms with laminate flooring. On request, we can provide you with allergy-friendly pillows and duvets. If you have any questions about this topic, please feel free to contact us. One of the on-site contacts is our head housekeeper.
Each room has a balcony or terrace. We kindly ask you to reduce the volume on the balcony or terrace from 10:00 p.m. to ensure the peace and quiet and enjoyment of all guests.
Each room is equipped with its own safe. There is also the option of using the central safe at reception. Please note, however, that we accept no liability for valuables stored in your room.
Pets are welcome in our hotel. However, we kindly ask for your understanding that pets are not allowed in our Restaurant Ruiani, the fireplace lounge, or our wellness areas for hygienic reasons. We also ask you to keep your four-legged friends on a leash throughout the hotel. Please also take note of the dog regulations of the district of Rügen. The tourist tax for your dogs is €2 per dog per day.
Each room is equipped with two telephones that have an analog connection. To get an outside line, please dial “0”. If you wish to make a call from room to room, simply dial the desired room number.
Our Hotel by the Baltic Sea has Wi-Fi. You will find information on how to connect to the network in the black room folder on your desk.
Yes, it is possible to have a baby cots in your hotel room. If you need an additional baby cot, please contact our reception, we will be happy to help you.