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Which credit cards are accepted at the hotel?
The following credit cards are accepted in our hotel: American Express, Master Card and Visa as well as all EC cash cards.
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Is it possible to rent a car/bicycle on site?
If you are traveling without a car and would still like to explore our beautiful island independently of public transport, our team at reception will be happy to put you in touch with a car rental company. We are also happy to help you with bicycle rental. Simply get in touch with us at reception and we will organize your bike from Deutschmann bike rental. Please let us know in the morning for the selected day.
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Is there parking available for cars?
Our hotel has its own underground parking garage. Parking in the garage and on the hotel forecourt is subject to a charge of € 21 per day and vehicle. For safety reasons, the marked fire department access routes must be kept clear at all times.
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Where can I charge my electric car?
You have the option of charging your electric vehicle in our underground garage. Reception will be happy to provide you with information and instructions on how to use it.
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Is there childcare at the hotel?
We offer childcare in our children's and youth club (open at Christmas, New Year's Eve and then again from Easter 2025) between the Rugard Thermal Strandhotel and the Arkona Strandhotel. By the way: If you need an additional baby crib, please ask at our reception.
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Are dogs allowed in the hotel?
Pets are welcome in our hotel. However, we ask for your understanding that pets are not allowed in our Ruiani restaurant, the fireplace room or in our wellness areas for reasons of hygiene. We ask you to keep your four-legged friends on a lead throughout the hotel. Please also note the dog regulations of the district of Rügen. The tourist tax for your dog will be charged at € 2 per dog per day.
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Are there medical practices near the hotel?
If you would like to see a doctor during your vacation, we will be happy to help you. Please ask our staff at the reception desk. You can also ask here if you would like to know where the nearest pharmacy is located.
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Is it possible to play golf nearby?
You have the choice between two golf courses on the island of Rügen. The 9-hole golf course at Schloss Ranzow is located near Lohme and is around 28 km from the Baltic seaside resort of Binz. The 18-hole golf course “Schloss Karnitz” near Putbus is around 26 km from the Baltic seaside resort of Binz. For more information, please contact reception.
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Can rooms also be rented for conferences or celebrations?
Our hotel has a divisible function room with daylight. We would be happy to organize your anniversary, your meeting or your next conference. If you are interested, please contact our staff at reception.